Sunday, February 9, 2014

COMPONENT WARRANTIES

 The Ballistic 12 volt LiFePo4 battery I purchased last spring does not want to hold a charge. When the battery arrived, it was around 11.5 volts. When measuring the individual cells through the balancing port, three of the cells were in the 3.2 volt range and one cell was around 2.5 volts. Using a JLD404 and a small light bulb as a load, all of the cells were taken down to 2.7 volt, then the battery was charged to 13.6 volts. Everything seem to work fine all summer but when fall arrived and I was not working on the car every weekend, the battery seemed to start loosing capacity. When the DC-DC converter was turned on, the battery would go to the 13.2 volts but as soon as it would turn off, would start dropping until finally leveling off at 11.5 volts. After the initial charge the battery would light all of the interior lights and operate the traction pack contactor after setting for a week or so but now it would not.



BALASTIC LIFEPO4 12 V BATTERY

I tried to contact the ebay seller who sold me the battery but it appeared they were no longer an EBAY member, so wrote Ballistic Battery to initiate a warranty claim. After several months and many emails, they finally replied to inform me that their warranty only covered the battery being used as a starter battery in an ATV and that using it to power up the interior lights and operating the traction pack contactor, was not covered. Seems like my application would put a lot less stress on the battery. I did try to use it a couple times to start a 10 hp John Deere garden tractor but it did not do a very good job at that.

Several month ago I sent my Powerlab 8 back to REVO after it quit working only to be told that the damage was from misuse and was not only covered under warranty but was not repairable under their repair program. Their only offer was a 10% Black Friday discount that they were giving everyone anyway, so really, no warranty and not help in replacing the broken unit.



POWERLAB 8

When looking at controllers, I almost eliminated the Synkromotive because they only offered a 30 day warranty. The controller has been trouble free and what I consider one of my better component purchases. Had I bought a more expensive controller with a lower amp rating and 1 year warranty, I would have ended up with a more expensive controller with less features and if something had gone wrong, would probably not have been covered under warranty any way because of something I did wrong.

I guess the bottom line is, don't put too much hope into getting any warranty claim honored when purchasing your components, and you won't get disappointed, put more time in researching the product and find out if other users have bee having any problems.

Randy
Post a Comment